Return your purchase up to 30 days after shipment date. No questions and no hassles. Simply Contact us for a return authorization (see below for exceptions), and return your purchase in its original condition within 30 days of the shipping date. As soon as we verify the product’s condition, your refund will be on its way.
Refunds are for product value & tax only, excluding shipping charges. If you received free shipping on your order, the uncharged shipping cost will be deducted from any refund. For additional information on returns, see the paperwork shipped with your package. There are no returns on clearance, discontinued, or demo items. Additionally, strings are returnable only if defective OR unopened.
Once you’ve received a Return Authorization Number from us, return the item to:
2920 South Bronco
Las Vegas, NV 89146
Include Return Authorization Number on Package
We understand that a solid and honest return policy is important for you to have confidence in your purchase. We want to make sure our customers never have to keep the wrong strings. Unfortunately, there are sometimes those who take advantage of our policy – so we reserve the right, for those who violate the policy with excessive returns – to limit or suspend return privileges.